WHAT DOES 3HEADED GIANT DO?

Three Headed Giant (3HG), subsidiary of Hestia within the Cronos Group, is a service management service and consulting provider. We provide innovative out-of-the-box and customised solutions that help clients organise, manage and control their services efficiently and effectively. Our approach is results-oriented, with the aim of delivering real added value to our clients. We want to be recognised as a true knowledge organisation with a proven track record, especially by our passionate and committed employees who can really make a difference in the market.

HOW DO WE WORK?

On the basis of good practice frameworks (e.g. ITIL, COBIT, etc.) our certified consultants help set up a “service-oriented organisation”. In order to improve the quality of service towards internal and/or external customers, it is important to find the right interaction between the following 3 factors:

• People: people carry out activities that provide a service to the user
• Process: the activities are structured into repeatable processes
• Product: the processes are supported by one or more tools

This is also the symbolism of the name 3 Headed Giant: People, Process, Product – the 3 heads – which must be in balance in order for the giant to function.